Home / FAQ
Twelve questions we answer every week.
Minimum orders, certificates, lead times and the compliance line we will not cross.
Ordering
What is the minimum order?
One box of ten vials per SKU. Mixed boxes across compounds are fine, so a first order can test five lines in one carton.
Do you sell to individuals?
No. We supply laboratories, distributors and private-label brands, and every order is sold for research use only.
How do I get a price?
Send a SKU list to [email protected]. A spreadsheet, a competitor price list or a photo of a notebook page all work — we only need compound, strength and quantity.
Are the site prices final?
They are list prices in USD per box, updated 7 November 2026. Freight, insurance and destination charges are quoted separately, and volume pricing is negotiated per order.
Product & documentation
Can I see a COA before paying?
Yes, for stocked batches. Ask for the lot documentation with your enquiry and you get the certificate, the HPLC trace and the mass confirmation.
What purity do you ship?
The purity stated on the certificate for that lot, measured by HPLC. Ask for the current lot's figure rather than trusting a generic number on a webpage.
Do you offer custom strengths?
Often, depending on the compound and the fill schedule. Custom fill weights are quoted per batch, so ask before you plan around it.
Is the powder sterile?
Vials are filled and lyophilized in a controlled environment and sealed. They are supplied as research material; sterility testing is not part of the standard release panel unless agreed in writing.
Shipping & payment
How long does delivery take?
Stocked SKUs usually dispatch within a few working days of cleared payment. Courier transit runs five to ten working days to most destinations, longer when customs holds the parcel.
Which payment methods do you accept?
Bank transfer and the common international channels; the exact terms and beneficiary details are confirmed on the quotation.
Can several SKUs ship together?
Yes — mixed cartons are the normal export format. Cold-chain pack size depends on destination and season.
What if the parcel is damaged?
Send photographs of the carton and tray within 48 hours of delivery. We replace the affected vials or credit the line.
Compliance
Are these products for human use?
No. Everything on this site is supplied for laboratory research and development, not for human or veterinary consumption, diagnosis or therapy.
Who handles import compliance?
The buyer. Duty, VAT, licensing and admissibility are determined by your authorities; we supply the paperwork and answer questions about the goods.
Do you provide dosing guidance?
No. We supply material and documentation. Protocols, dosing and clinical use are outside what we will discuss.
Can I resell under my own brand?
Private label is available with artwork and a minimum run agreed per compound. Contact sales with the compounds and the quantity you have in mind.